We're building a self-service tracking portal so you can check your shipment status anytime. Until it's live, your project manager is your fastest update — real-time, not a status page.
While the portal is in development, your project manager handles every status request directly — usually faster than any self-service system.
Every Florette move has a named project manager — call or WhatsApp them directly for a real-time status update. Have your booking reference ready if possible.
Call +6 012 748 2799
Send your booking reference to our team and we'll reply with a full status update — vessel position, customs stage, estimated delivery window — within one business day.
Email [email protected]
We're building a self-service portal where you'll be able to log in with your booking reference and see live shipment status, milestone history, and estimated delivery windows.
Register your interestEvery Florette move is assigned a single project manager who monitors your shipment end-to-end — from packing day through to delivery confirmation at your destination address. You don't need a portal to know where your goods are; your PM does.
The milestones they track for you: packing completion and container seal, export customs clearance at Port Klang, vessel departure and sailing confirmation, port of arrival and berthing notification, destination customs clearance status, inland transport dispatch, and final delivery confirmation.
For international moves, your PM also monitors the destination customs queue — particularly relevant for India (Nhava Sheva and Chennai clearance times), Australia (AQIS inspection slot), and Singapore (AVS clearance for pet moves). If anything changes, your PM contacts you proactively — you don't need to chase.
When contacting us for a status update, have your booking reference number from your confirmation email ready. This lets your PM pull your file immediately. If you've misplaced it, your full name and move date are enough to locate your record.
Call or WhatsApp your project manager — same-day response guaranteed.
