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4–8 viewings across Mont Kiara, Bangsar, Ampang, Damansara Heights, KL Sentral, Bangsar South, KLCC, Desa Park City and Sunway.
Destination services · HR & global mobility
Inbound Destination Services for Employees Moving to Malaysia
When your company sends an employee to KL, the international shipping is the easy part. The hard part is everything they need on landing — a home in the right area, a school place for the kids, utilities, banking, doctor, driving licence. We run all of it in-house.
25+
Fortune-500 clients
30
Day settling-in
5
Tier-1 int. schools
9/10
Assignee satisfaction
Inbound assignments delivered for HR mobility teams at
Why HR mobility teams choose us
One team, one accountability chain
No handoffs to third-party "destination services" providers. The same Florette team that picks up your employee runs their settling-in.
School placement
Direct admissions relationships with AISKL, Alice Smith, Sayfol, Taylor's, IGB International — including mid-year intakes.
Utilities & banking
TNB, Air Selangor, Unifi/TM/Maxis. Bank intros to Maybank, CIMB, Standard Chartered, HSBC.
30-day support
Single PM through the full window, weekly check-ins, final 30-day handover summary to corporate HR.
What we cover
Three workstreams running in parallel
Destination services aren't a checklist — they're decisions made under time pressure. We carry that pressure for you.
Why scope it separately
Why inbound needs its own scope
Most international movers treat destination services as an afterthought — bolted onto the shipping quote, delivered by a different team. Inbound is its own discipline. Locked scope, locked PM.
Request a quote
Expat catchments
Where expats actually live
Mont Kiara (families with school-age kids), Bangsar (lifestyle, walkable), Damansara Heights (executive), KL Sentral & KLCC (single & couple). We know each catchment intimately.
Expat relocation guide
School relationships
International school placement
Direct relationships with AISKL (American/IB), Alice Smith (British/A-Levels), Sayfol International (IB), Taylor's (Cambridge), IGB International (IB). Mid-year intakes possible.
Discuss a placement
How it works
The five-stage settling-in window
Same scope whether it's a single executive or a 25-employee group inbound.
The detail
What's included in the standard inbound scope
Pre-arrival (week 0): cost-of-living briefing tailored to the assignment area and family size. Area orientation video calls with photo and video walkthroughs. Initial school enquiries — checking placement availability and term entry windows. Temporary accommodation booking for arrival week (typically 7–14 nights of serviced apartment in the target area).
Arrival week: airport pickup with named driver. Local SIM card on landing. Touch 'n Go (KL transit card). Welcome kit with basic groceries, orientation pack, neighbourhood walk-through.
First 14 days: home search across shortlisted areas. 4–8 property viewings coordinated by the settling-in team. Tenancy negotiation support including local norms (Stamp Duty, deposits, fixtures and fittings, fitting-out costs). School placement completion — application submissions, interview scheduling, uniform and supplies coordination. Driving licence conversion guidance for Western and Commonwealth licences.
First 30 days: utility setup (TNB electricity, Air Selangor water, Unifi/TM/Maxis broadband, mobile contracts). Bank account introductions to expat-friendly branches (Maybank, CIMB, Standard Chartered, HSBC). Family doctor and dental clinic recommendations in the residential area. Domestic help (maid, driver, gardener) introductions where requested. Final 30-day check-in to confirm everything is operational.
How HR teams typically engage Florette for inbound
Three engagement models we see most often. Framework agreements — a single contract covering all inbound assignments to Malaysia for the contract period (typically 12–24 months). Locked pricing per service tier. Single PM, weekly consolidated status reports. Best for companies with predictable inbound volume (5+ assignments per year). Project basis — single batch of assignments quoted as one engagement. Common for new-country market entries or office openings where 5–15 employees arrive within a 3-month window. Per-assignment — individual employee inbound engagements quoted ad-hoc with the same 24-hour turnaround. Best for low-volume or one-off senior hires.
Why we don't outsource inbound
A common pattern in this industry: the moving company handles the shipping and refers settling-in to a third-party "destination services provider" who hands off again to a "school search specialist" and a "home search specialist." By the time the employee arrives, they have four different points of contact and no one owns the overall outcome. Florette runs inbound in-house — same Florette team that picks them up at the airport handles their home search, school placement, and 30-day check-in. One PM, one accountability chain.
What HR leads say
Procurement-friendly, employee-friendly
Representative feedback from HR & global mobility leads we work with.
Mid-year school placement for two children in three weeks — a real outcome, not a lottery. Same PM handled home search, utilities and the bank intros.
Twelve employees inbound to KL in one quarter. Single weekly status report, locked pricing, COIs on file. Florette held the shape of the programme so HR didn't have to.
Engagement options
Three engagement models
Right shape depends on your annual inbound volume.
Single employee inbound
Best for one-off senior hires or pilot engagements before a framework.
- 24-hour quote turnaround
- Standard 30-day settling-in scope
- Single PM, weekly check-ins
- Bundled or unbundled from the move
Annual framework agreement
For HR teams with predictable inbound volume (5+ assignments per year).
- Locked per-tier pricing for the contract period
- Single procurement contact
- Consolidated monthly invoicing
- COIs & insurance certs on file
- Weekly consolidated status across all live assignments
Batch inbound — office opening
5–15 employees within a 3-month window. New-country market entries or office openings.
- Single engagement, single PM
- Parallel scheduling, synchronised arrivals
- Volume-based pricing
- Consolidated kickoff & closeout reporting
FAQ
Frequently asked questions
Answers HR procurement, mobility and finance leads ask before signing.
Is inbound a separate service from the international move?
Yes — usually quoted separately. The move is your goods (packing, freight, customs, delivery). Inbound is your employee's life setup at destination (home, school, utilities, banking). Both can be bundled into a single corporate package or contracted separately depending on your procurement preference.
Who pays for inbound services — the company or the employee?
Typically the company, as part of the expat package. Most corporate engagements bill inbound services directly to the HR department. Self-funded arrangements possible for senior assignments where the employee handles their own settling-in.
How long does the standard inbound scope cover?
30 days post-arrival. Extended packages (60-90 days) available for complex assignments — multiple school-age children, specialised housing requirements, or executive-tier expat packages.
Can you handle inbound for assignments outside KL?
Yes — we cover Iskandar Puteri (Johor) for Singapore-commuting professionals, and Penang island for lifestyle assignments. Cyberjaya for tech-corporate assignments. The scope is the same; the area knowledge differs.
How do you handle international school placement?
We hold established relationships with AISKL, Alice Smith, Sayfol, Taylor's, and IGB International. We submit applications, schedule interviews, coordinate uniform and supplies pickup, and follow up on admissions decisions. For mid-year arrivals where placement is tight, our admissions relationships often shorten the timeline.
Do you support RFPs and tenders for corporate procurement?
Yes — including COIs, professional indemnity certificates, references from current corporate clients (with their permission), sample contract terms, and consolidated invoicing options. We've responded to dozens of corporate procurement RFPs since 2016.
Related services
Adjacent services on most engagements
Inbound assignment to KL? Let's scope the engagement.
Single PM, locked pricing, COIs on file, 30-day settling-in — for one employee or twelve.