FAQs

Professional movers are trained to assist individuals and families in relocating their belongings from one location to another. They handle tasks such as packing, loading, transportation, unloading, and even unpacking, depending on the service level you choose.

Research different moving companies by reading reviews, checking their licensing and insurance, and obtaining quotes from multiple sources. Look for companies with a history of positive customer experiences and transparent pricing.

It's recommended to book your movers at least 4–8 weeks before your moving date, especially during peak moving seasons (spring and summer). This ensures you have a better chance of securing your desired moving date and company.

Moving costs are typically based on factors such as the distance of the move, the volume and weight of your belongings, the level of service you choose (e.g., full-service vs. self-service), and any additional services you require, such as packing and unpacking.

Getting an in-home estimate allows movers to assess your belongings and provide a more accurate cost estimate. It's especially useful for larger moves or those with unique items.

Many moving companies offer packing services as an add-on. Movers can pack your belongings efficiently and securely, using appropriate packing materials.

Yes, you can pack your own belongings. This is referred to as a 'self-packing' option. However, keep in mind that if you pack your items yourself, the moving company's liability for any damages might be limited.

Proper packing, using quality packing materials, and labelling boxes clearly can help protect your belongings. You might also want to consider purchasing moving insurance to cover potential damages during transit.

Moving insurance provides coverage for your belongings in case they are damaged, lost, or stolen during the moving process. There are different types of moving insurance, including basic coverage provided by the moving company and additional insurance you can purchase.

Research different moving companies by reading reviews, checking their licensing and insurance, and obtaining quotes from multiple sources. Look for companies with a history of positive customer experiences and transparent pricing.

Keep important documents, medications, valuables, and essential items (toiletries, a change of clothes, etc.) with you rather than packing them with the rest of your belongings.

Yes. Within Malaysia, Florette employs specialist partners to assist with pet transportation. Internationally, as with vehicles, the regulations vary greatly from country to country and the importation of pets or animals is carefully monitored at destination. Make sure you are aware of the rules before committing to transport your pet. Also be aware of requirements for inoculations and quarantine.

Normally it takes 2 days. Note: the surveyor will reconfirm upon the survey.

Frequency of shipments varies each month, ranging from 3 to 8 shipments per month.

No. Pre-move survey is a free service.

For Local House Move – 50% advance and 50% after work completion. For International Move – 100% advance.

LCL stands for Less than Container Load. It is a term used in the shipping industry to describe a shipment that does not fill a full container. When a cargo is not large enough to occupy an entire shipping container, it is consolidated with other shipments to maximise container space and reduce costs. LCL shipments are combined with other cargo from different shippers into a single container at a container freight station. This allows multiple shippers to share the transportation costs of the container, making it a cost-effective option for smaller shipments. LCL shipments are commonly used for smaller businesses or individuals who do not require a full container for their goods.

Air Freight — fastest option for urgent shipments. Sea Freight — cost-effective for larger shipments and longer distances. Road Freight — suitable for domestic or regional moves. Rail Freight — reliable option for intercontinental transportation. Courier Services — door-to-door shipping for smaller shipments.

Sea shipment is generally cheaper than air shipment for transporting goods over long distances. Shipping by sea allows for larger volumes of cargo to be transported at a lower cost per unit. However, it is important to consider that sea shipment takes more time compared to air shipment. Air shipment is faster but can be significantly more expensive, especially for larger or heavier items. The choice between sea shipment and air shipment depends on factors such as the urgency of delivery, budget constraints, and the nature of the goods being shipped.

In India, the import of TVs is subject to customs duties, which are imposed by the Indian government. The applicable duty rates can vary depending on factors such as the type of TV, its value, and the country of origin. Additionally, Goods and Services Tax (GST) may also be levied on the imported TV. In total, duty is 38.5% on the depreciated value of the TV. Please check with your moving consultant for more info.

Gather supplies: boxes, packing paper, bubble wrap, packing tape and a marker. Reinforce the bottom of the box with tape. Cushion the bottom with crumpled packing paper or bubble wrap. Wrap each glass tightly with paper or bubble wrap and secure with tape. Pack the glasses vertically with cushioning in between. Fill empty spaces with packing material to prevent movement. Seal and label the box as "Fragile" or "Handle with Care".

Declutter and organise. Create a moving checklist. Change your address. Transfer or disconnect utilities. Notify service providers. Pack an essentials box. Inform friends and family. Hire movers or arrange transportation. Pack and label boxes. Handle legal and financial matters.